Legal
Terms of Service
These provisional terms explain the current ORIGINO service relationship. They do not replace a signed order form, invoice, supplier agreement, or buyer agreement, which controls if there is a conflict.
Details
What this includes.
Service scope
ORIGINO provides buyer-sourcing workflows, manufacturer onboarding, export-readiness review, profile preparation, marketplace presentation, and related support. Exact deliverables, timelines, fees, and contracting details are confirmed in the signed order or invoice.
No guaranteed outcome
ORIGINO may help prepare a manufacturer for buyer review, but does not guarantee marketplace listing, certification approval, buyer introductions, orders, revenue, search ranking, or acceptance by any third party.
User obligations
Buyers and suppliers must provide accurate information, use the platform lawfully, keep credentials secure, respect confidentiality, and avoid misleading product, certification, capacity, price, origin, or compliance claims.
Verification
Badges, readiness scores, and review notes reflect ORIGINO's own assessment unless an independent auditor or government source is expressly named. Supplier documents may be rechecked, rejected, suspended, or revoked.
Payments and disputes
Paid services begin only after ORIGINO confirms the applicable payment route, invoice, and order reference. Disputes should be raised by email at hello@origino.store with the order reference and supporting evidence.